Q1: The latest change request you received does not impact the project cost. As a Project Manager, what should be your next step?
A. Speak to your Manager about the Change Request
B. Send the Change Request to the Change Control Board (CCB)
C. Evaluate the impact on other project constraints
D. Go ahead and make the change
Q2: As a Project Manager, you know you need to manage the stakeholders. Your new project is with a customer who is famous for requesting changes. Grapevine has it that the previous Project Manager was totally frustrated with this customer and moved to a different department. With this new project kicking off, what would you do to manage this customer?
A. Send the customer a copy of the organization’s change control process
B. Speak with the manager of this customer and discuss how the previous Project Manager has left after getting frustrated from the requested changes
C. Involve the customer as early in the project as possible
D. Deny a couple of changes firmly
Q3: Which of the following is most important when it comes to change from Project Manager’s perspective?
A. Inform the sponsor about the change
B. Record and track the progress of the change
C. Avoid the change
D. Prevent uncontrolled change
Q4: During the course of the project, you are informed that a key resource promised earlier has been engaged in another critical project. What should be your first step?
A. Negotiate with the Project Manager of the critical project for the resource
B. Turn the project ‘Red’ or atleast ‘Yellow’ and add this as a Risk
C. Move forward without the resource and inform the key stakeholders that some of the milestones might be missed
D. Evaluate the impact of not having the key resource
Q5: You are assigned to a project which is already half complete. You go over the Project Management Plan and reports and realize that the project is well within baselines. Next day, you meet the customer who isn’t happy with the absenteeism on the team meetings. What should be your next step?
A. Ask the previous Project Manager to sort out the customer issues as part of the knowledge transfer
B. Explain to the customer how projects are managed and being within baselines implies everything is on track
C. Escalate the issue
D. Call a meeting with your project team to come up with possible solutions
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ANSWERS
Q1: C. Evaluate the impact on other project constraints
Q2: C. Involve the customer as early in the project as possible
Q3: D. Prevent uncontrolled change
Q4: D. Evaluate the impact of not having the key resource
Q5: D. Call a meeting with your project team to come up with possible solutions
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